Would you be upset if you walked into a hotel room to
find that the curtains were drawn, the TV was silent, and the staff were keen
not to wash your towels each day?
These are some of the questions hospitality giant Accor has
been seeking to answer as it prepares a major new sustainability strategy
designed to slash environmental impacts and curb energy use across its 42,000
properties.
"In hospitality, the standard practice is for the
guest to enter the room with the curtains open and the TV on with a welcome
screen, and to then have their towels changed every day," Sophie Flak, the
company's executive vice president for sustainable development, told
BusinessGreen.
"But the sustainable way is to have the curtains
closed, the TV off and to not change the towels every day. We've been training
people the old way and we need to move to the new way."
The company has undertaken a major survey of customers
to assess their willingness to support more sustainable practices. The full
results will be released next year, but Flak said that early indications are
encouraging.
Some 67 percent of respondents said that a sustainable
hotel is as comfortable as a conventional hotel, and 70 percent said that they
prefer a hotel with sustainability credentials.
Accor is also engaged in a major training program for
its 145,000 staff around the world designed to promote green best practices.
"When we clean in the traditional way it takes
several dozen liters of water, on average around 25 liters of water per
bathroom," explained Flak. "But after training we can get that down
to two to three liters using new cleaning materials and techniques. We are
doing a lot of R&D and testing different cleaning technologies."
The company is also testing a wide range of clean
technologies to identity those that deliver the best environmental and
financial returns, including anaerobic digestion systems, different solar
technologies, geothermal power and combined heat and power networks.
The results will feed into a five-year sustainability
plan due to be unveiled early next year.
Flak also revealed that hotel managers' bonuses could
soon be partly dependent on their ability to meet environmental targets.
"Our managers' bonuses are already based on top
and bottom line performance and then they have energy and water targets,"
she said. "But we are planning to integrate the environmental targets into
the bonus schemes."
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